Shipping & Returns Policy

1 Shipping Coverage

We mainly provide shipping service to the continental United States. We do not support regular international shipping at this time. Alaska, Hawaii, and U.S. territories need to contact us in advance to confirm shipping feasibility and freight.

2 Pre-Order Confirmation Rule

Buyers outside the continental US must contact us by email before placing an order to confirm shipping matters. After placing an order, you need to reply to our confirmation email within 48 hours; otherwise, the order will be cancelled automatically. All extra overseas shipping fees shall be borne by buyers, and all tariffs and import taxes shall be paid by buyers themselves.

3 Order Processing Time

All orders within the continental US will be arranged for shipment within 1–2 business days after payment is confirmed, excluding weekends and legal holidays.

4 Shipping Fee & Delivery Time

Standard Shipping (Continental US Only):

• Order over $99: Free Shipping
• Order under $99: Fixed shipping fee $7.99
• Delivery time: 5–8 business days

5 Logistics Carrier & Tracking

We will choose USPS, UPS, FedEx, and other mainstream logistics distributors to deliver goods according to actual situation.

After delivery, you will receive an email with a tracking number, and you can check logistics status in real time.

6 Shipping Restrictions

• We do not support delivery to P.O. box addresses.
• Goods may be delayed due to bad weather and logistics peak season, which is beyond our control.

7 Orders Shipping to Japan

8 30-Day Return Policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return. To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You'll also need the receipt or proof of purchase.

9 How to Start a Return

To start a return, please contact us at james@gondolalights.com.

Please note all returned items must be sent to our warehouse address above. Items sent back to us without first requesting a return will not be accepted.

10 Damages and Issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so that we can evaluate the issue and make it right.

11 Exceptions / Non-Returnable Items

The following items are non-refundable and non-returnable:

• Custom-made products
• Personalized items
• Clearance sale items
• Gift cards

Please get in touch if you have questions or concerns about your specific item.

12 Exchanges

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

13 Return Shipping Fee

• We cover return shipping costs if items are defective, damaged, or shipped incorrectly due to our fault.
• Customers are responsible for return shipping fees for voluntary, non-quality-related returns.

14 Refunds

We will notify you once we've received and inspected your return, and let you know if the refund was approved. If approved, you'll be automatically refunded on your original payment method within 10 business days.

Please remember it can take some time for your bank or credit card company to process and post the refund. If more than 15 business days have passed since we approved your return, please contact us at james@gondolalights.com.

15 Contact Information

If you have any questions about this Shipping & Returns Policy, please contact us:

This Shipping & Returns Policy is issued by Capitec Inc., operating as TITATEC Lighting.