TITATEC LIGHTING
PROFESSIONAL LED LIGHTING
This policy applies to orders placed through shop.gondolalights.com, operated by Capitec Inc.
Orders of US$99.00 or more: Free standard shipping. The threshold uses the merchandise subtotal after discounts and before taxes and shipping.
Orders below US$99.00: US$7.99 flat-rate standard shipping.
Estimated transit time is generally 5–8 business days after shipment.
With our standard processing time of 1–2 business days, the estimated total delivery time is generally approximately 6–10 business days.
We do not currently ship to Alaska, Hawaii, or U.S. territories.
Orders are generally processed during our business hours. Orders received after our daily processing cutoff of 5:00 PM Pacific Time may be processed on the next business day.
Standard handling time is generally 1–2 business days.
We may use carriers including USPS, UPS, and FedEx, depending on the order, destination, and shipping method.
Orders shipped to Japan may be fulfilled from our warehouse in Shanghai, China. Estimated transit time is generally 10–20 business days, depending on the destination and carrier.
Customs duties, import taxes, tariffs, and other fees imposed by the destination country are the responsibility of the customer. These charges may be collected at checkout or by the carrier or customs authorities upon delivery, depending on the destination and applicable regulations.
We will send a shipping confirmation email with the available carrier tracking information after your order has been dispatched.
We do not ship to any P.O. Box address, regardless of the carrier. Please provide a physical street address.
Estimated delivery times are not guaranteed and may be affected by weather, carrier delays, holidays, seasonal shipping volume, customs processing, or other circumstances outside our reasonable control.
Request a return within 30 days after receiving your item. Standard kits may be returned after a trial installation if the products remain undamaged and in good working condition, with all original components and accessories included.
Returns must be packed in the original packaging box, with the original protective packaging. Please keep the packaging when you receive your order. Provide your order number or proof of purchase.
Contact [email protected] with your order number and reason for return. Include clear photos or videos for damaged, defective, or incorrect items.
Contact us before shipping a return. After approval, we will email a Return Merchandise Authorization (RMA) number, a downloadable PDF return shipping label, and packing instructions. Returns sent without authorization may be delayed or returned to the sender.
Please inspect your order on arrival and report visible transit damage or incorrect items within 48 hours where possible so we can assist promptly. This request does not shorten the 30-day return request window. Report defects discovered later as soon as possible; any applicable product warranty remains subject to its published terms.
Voluntary return exclusions: Custom-made products, personalized items, clearance items expressly marked as final sale before purchase, and gift cards. These exclusions do not remove remedies for defective, damaged, or incorrectly supplied products under applicable policies or law.
Exchanges: Return the current item first. Once the return is accepted, place a separate order for the replacement.
Refunds: We will notify you after receiving and inspecting the return. Approved refunds are issued to the original payment method within 10 business days after approval. Banks and payment providers may take additional time to post the refund. If the refund has not appeared within 15 business days after approval, contact us.
Operating Entity: Capitec Inc.
Brand: TITATEC
Email: [email protected]
Phone: +1 (949) 685-3792
Business Address: 2441 N TUSTIN AVE UNIT# H, Santa Ana, CA 92705-1661, USA
Business Hours: Monday – Friday, 9:00 AM – 5:00 PM (Pacific Time)