LEGAL DOCUMENT

Privacy Policy

TITATEC is a brand operated by Capitec Inc. ("we," "us," or "our"). We operate the website https://gondolalights.com (brand & quote portal) and the online store https://shop.gondolalights.com (the "Service"). This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you use our Service. By accessing or using the Service, you agree to the collection and use of your information in accordance with this Privacy Policy.

Effective Date: October 1, 2023 · Last Updated: May 20, 2026

1 Information We Collect

We may collect the following types of information:

Personal Identification Information: Name, email address, phone number, shipping address, and billing address, provided voluntarily when you create an account, request a quote, place an order, or contact us.
Payment Information: We do not store your full credit card details. All payment processing is handled by secure third-party payment providers (Shopify Payments and its partners).
Usage Data: Information about your device, IP address, browser type, pages visited, time spent, referring URLs, and interactions with our website, collected automatically to improve our Service.
Quote Request Information: Store name, shelf layout details, and product preferences you submit through our quote estimator.

2 How We Use Your Information

We use the collected information to:

Process and fulfill your orders and quote requests
Communicate with you about your orders, quotes, updates, or promotions
Respond to your inquiries and provide customer support
Improve our products, services, and website functionality
Deliver relevant advertising through Google and Meta platforms
Comply with legal obligations and prevent fraud

3 Cookies and Tracking Technologies

We use cookies and similar tracking technologies (including localStorage for saving your quote draft) to enhance your browsing experience and analyze usage.

Essential cookies: required for the website and quote estimator to function
Analytics cookies: used by Google Analytics to understand traffic and usage patterns
Advertising cookies: used by Meta Pixel to measure ad performance and deliver relevant ads

You can manage or disable cookie preferences through your browser settings. Note that disabling essential cookies may affect website functionality.

4 Third-Party Services

We use the following third-party services that may process your data:

Shopify — for our online store, order processing, and payment handling. See Shopify's Privacy Policy.
EmailJS — for sending quote request emails. See EmailJS's Privacy Policy.
Google Analytics — for website traffic analysis. See Google's Privacy Policy.
Meta Pixel (Facebook Pixel) — for advertising measurement and remarketing. See Meta's Privacy Policy.

These providers have their own privacy policies, and we encourage you to review them.

5 Information Sharing

We do not sell, trade, or rent your personal information to third parties, except:

To trusted service providers (payment processors, shipping carriers, Shopify, EmailJS, Google, Meta) who assist us in operating our business, subject to confidentiality agreements.
As required by law or to protect our rights, property, or safety.
In connection with a merger, acquisition, or sale of assets, in which case your information may be transferred.

6 Your Rights

Depending on your location, you may have the following rights regarding your personal information:

Access — request a copy of the personal data we hold about you
Correction — request correction of inaccurate data
Deletion — request deletion of your personal data
Opt-out — unsubscribe from marketing communications
Data Portability — request a portable copy of your data

You may request access to, correction of, or deletion of your personal information by contacting us at james@gondolalights.com. We will respond to your request in accordance with applicable law.

      California Residents (CCPA): You have the right to know what personal information we collect, to request deletion, and to opt out of the "sale" of personal information. We do not sell personal information.
    

7 Data Security

We implement industry-standard security measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. However, no method of transmission over the Internet is 100% secure, and we cannot guarantee absolute security.

8 Data Retention

We retain personal information for as long as necessary to fulfill the purposes described in this policy, comply with legal obligations, resolve disputes, and enforce our agreements.

9 Children's Privacy

Our services are not directed to children under 13. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us so we can delete it.

10 Governing Law

This Privacy Policy is governed by the laws of the State of California, United States.

11 Changes to This Policy

We may update this Privacy Policy from time to time. The updated version will be posted on this page with a revised "Last Updated" date. Continued use of our services after changes constitutes acceptance of the updated policy.

12 Contact Us

If you have any questions about this Privacy Policy or how we handle your data, please contact us:

Email: james@gondolalights.com

Phone: +1 949-685-3792

Official Business Address: 2441 N TUSTIN AVE UNIT# H, Santa Ana, California 92705-1661

Business Hours: 9AM – 5PM, business workdays

This Privacy Policy is issued by Capitec Inc., operating as TITATEC Lighting.